Effective Date: 1 July 2025

Last Updated: 1 July 2025

TrustyTowers (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you use our website or services (collectively, the “Platform”).

By accessing or using TrustyTowers, you consent to the practices described in this Privacy Policy.

1. What Information We Collect

We may collect the following types of information:

a. Personal Information

When you register, submit content, or contact us, we may collect:

• Full name
• Email address
• IP address
• Account preferences
• Relationship to buildings (owner, tenant, visitor, etc.)

b. User-Generated Content

When you post reviews, upload documents, submit defect reports, or comment on buildings, we collect and store that content.

c. Usage Data

We automatically collect anonymised technical data including:

• Browser type
• Operating system
• Device type
• Pages visited
• Date and time of visits
• Referring site

2. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Display your contributions to other users
• Improve and maintain the Platform
• Communicate with you regarding updates, support, or moderation
• Enforce our Terms of Service
• Comply with legal obligations

3. Disclosure of Your Information

We may disclose your personal information:

• To our service providers and contractors (e.g., hosting, analytics) under confidentiality agreements
• If required by law or in response to a legal process
• To protect our rights, users, or the public
• With your consent

We will never sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Recognise returning users
• Analyse site usage
• Personalise your experience

You can disable cookies via your browser settings, but some features may not function properly.

5. Storage and Security

We store personal data securely using industry-standard measures including:

• Encryption
• Access controls
• Secure hosting environments

While we take reasonable steps to protect your data, no system is 100% secure.

6. Data Retention

We retain personal information only as long as necessary to provide services or comply with legal obligations. You may request deletion of your account and personal data at any time (see Section 8).

7. Access and Correction

You may access and update your personal information by logging into your account. If you require assistance, please contact us using the details below.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Correct inaccurate or outdated information
• Withdraw consent or request deletion of your account
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. International Data Transfers

TrustyTowers operates in Australia. If you access the Platform from outside Australia, your information may be transferred to and processed in Australia under Australian privacy laws.

10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of the Platform indicates acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

TrustyTowers Privacy Officer

Email: [email protected]